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FAQ
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Are your products unisex?Yes. Our styles are designed for everyone. Check product descriptions for sizing details to find your best fit.
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Do you ship internationally?Yes. Shipping rates and delivery times will be calculated at checkout. Customs fees or import duties are the responsibility of the buyer.
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How often do you release new drops?We release new collections on a limited schedule — follow us on Instagram and sign up for our email list so you never miss a launch.
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How can I contact customer support?Email us at [Your Email Address]. We aim to respond within 24–48 business hours.
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Can I return a product?At Slay House, every drop is exclusive which means all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.
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How do I place an order?Simply browse the site, select your items, add them to your cart, and proceed to checkout. We accept secure payments through Wix Payments, PayPal, and major credit cards.
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How long will my order take to ship?Orders are processed within 2-5 business days. Shipping times vary based on location, but you’ll receive a tracking link as soon as your order ships.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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